The following general provisions define the terms and conditions of purchase and sale of goods sold in the online store (hereinafter referred to as the “Store” or “Online Store”), processing of personal data, return of goods, delivery, payment, rights, obligations and responsibilities of the parties, and other aspects related to the purchase. These rules have been drawn up in accordance with the legal acts of the Republic of Lithuania and are a binding legal document for both the Buyer and the Seller.
Seller:
MB Track4wheels
Email: info@track4wheels.com
Head office: Jonažolių str. 23-26, Vilnius, Lithuania
Online store address: https://track4wheels.com
1. GENERAL PROVISIONS
1.1. Purpose of the Document. These Rules (hereinafter referred to as the “Rules”) regulate the rights, obligations, and responsibilities between the Buyer (a natural or legal person) and the Seller, MB Track4wheels, when the Buyer purchases goods on the website https://track4wheels.com. They also establish the procedures for placing orders, payment, delivery, and returns.
1.2. Buyer. The term “Buyer” refers to any person complying with the applicable laws of the Republic of Lithuania, having the right to enter into transactions in his/her own name or being duly authorized. By accepting these Rules, the Buyer confirms that he/she is entitled to purchase goods from the Store.
1.3. Acceptance of the Rules. Before using the Online Store, the Buyer must review these Rules and confirm them with every order. If the Buyer does not agree with the Rules or any amendments thereto, he/she is not entitled to use the services of the Store.
1.4. Application of the Rules. These Rules, together with the order confirmed by the Buyer, constitute a binding purchase and sale agreement for both parties. The contract is deemed concluded when the Buyer forms a shopping cart, selects the payment and delivery methods, confirms that he/she has read the Rules, and receives the Seller’s confirmation of the order acceptance.
1.5. Amendment of the Rules. The Seller reserves the right to change, update, or supplement the Rules at any time, ensuring that such changes comply with applicable laws. The version of the Rules in effect at the time of order submission shall apply to that order.
1.6. The Right to Purchase for Minors. In the Store, purchases may be made by:
- Competent natural persons aged 18 or over;
- Minors aged 14–18 with the consent of their parents or guardians (except in cases where they manage their own income);
- Legal persons (companies, organizations, etc.) or their authorized representatives.
1.7. Essence of the Contract. Under this purchase and sale contract, the Seller undertakes to transfer the goods to the Buyer with the title of ownership, and the Buyer undertakes to accept and pay the agreed price for them.
2. PERSONAL DATA PROTECTION AND PRIVACY POLICY
2.1. General Provisions. The Seller, MB Track4wheels, respects the Buyer’s privacy and processes personal data in accordance with the relevant European Union (GDPR), the laws of the Republic of Lithuania, and other applicable legal acts.
2.2. Provision of Data. In order to place an order on the website https://track4wheels.com, the Buyer must provide the minimum required data (first name, last name, address, contact telephone number, email address). The Buyer may register an account or make a purchase without registration.
2.3. Processing purposes. By approving the Rules, the Buyer agrees that the personal data provided by him/her will be used to fulfill the order for goods, administer payment, conclude a contract, issue invoices, create an account on the monitoring platform, for direct marketing (if he/she agrees) and for other purposes of analyzing the company’s activities.
2.4. Information Notices. The Buyer may consent to receive newsletters, promotional materials, or other offers. He/she may withdraw this consent at any time by notifying the Seller via email (info@track4wheels.com) or by clicking the unsubscribe link at the bottom of the email.
2.5. Security and Confidentiality. The Seller shall not disclose the Buyer’s personal data to third parties except to partners who assist in order execution (e.g., couriers, payment service providers) or when required by applicable laws.
2.6. Buyer’s Rights. The Buyer has the right to review his/her personal data, request corrections, updates, restriction of processing, or deletion, in addition to other rights provided under the GDPR and Lithuanian law.
2.7. Cookies. To ensure a more convenient browsing experience, the Seller uses cookies. The Buyer may disable cookies in his/her browser, but some website functionalities might not work properly or at all.
3. BUYER’S RIGHTS AND OBLIGATIONS
3.1. Right to Purchase. The Buyer is entitled to purchase goods from the Store, in accordance with these Rules, to order additional services, or to take advantage of other offers presented by the Seller.
3.2. Right to Cancel the Contract. Natural persons, who purchase goods for non-business/commercial purposes (consumers), have the right to notify the Seller in writing of their decision to cancel the purchase and sale contract within 14 calendar days from the date of receipt of the goods, unless otherwise provided by law (e.g., in the case of hygiene products, food with a short shelf life, or other specific goods).
3.3. Preservation of Condition. In order to return the goods pursuant to Section 3.2, the Buyer must ensure that the goods are not damaged, remain in their original appearance, and have not been used in any way other than for inspection.
3.4. Payment and Accuracy of Data. The Buyer is obligated to make payment on time for the desired goods and provide accurate contact and delivery information. In case of any changes (address, phone number, etc.), the Buyer must update them as soon as possible.
3.5. Security. The Buyer must safeguard his/her login credentials (if an account has been created) and ensure that they are not used unlawfully. In case of loss or suspected unauthorized use of the password by a third party, the Buyer must immediately notify the Seller by emailing info@track4wheels.com.
3.6. Liability. The Buyer is responsible for his/her actions and the correctness of the data provided. If incorrect data is provided, the Seller is not liable for any errors in order execution or resulting damages.
4. SELLER’S RIGHTS AND OBLIGATIONS
4.1. Availability of Services. The Seller, MB Track4wheels, undertakes to provide the conditions for using the Store and to maintain its operation 24/7, except in cases when technical maintenance is being performed or unexpected disruptions occur.
4.2. Measures Against Violations. The Seller reserves the right to restrict or suspend the Buyer’s use of the Store if the Buyer violates the Rules, undermines the website’s security, or disrupts its stable operation.
4.3. Privacy. The Seller respects the Buyer’s personal information and undertakes to use it only within the scope defined by the Rules and the Privacy Policy.
4.4. Delivery of Goods. The Seller undertakes to deliver the ordered goods to the address provided (Jonažolių Street, Vilnius – if applicable) or by another method chosen by the Buyer, in accordance with the information provided on the Rules and the website.
4.5. Promotions and Offers. The Seller may offer special promotions or discounts. The Seller reserves the right to change, extend, or cancel these offers without prior notice, with any changes being published on the website.
5. ORDERING GOODS, PRICES, AND PAYMENT
5.1. Placing an Order. In the Store, the Buyer selects the goods, specifies the delivery and payment methods, and confirms the order. An order is considered received when the Buyer clicks the “Confirm Order” button and the Seller confirms that the order has been accepted.
5.2. Prices. All prices of the goods are indicated in euros (EUR) and include VAT (if applicable). Delivery charges are not included in the stated price unless otherwise noted for specific goods or offers.
5.3. Payment Methods. The Buyer can make payment by:
- Internet banking via payment intermediaries;
- Simple bank transfer to the Seller’s account (detailed banking information is provided when the order is formed);
- In cash or by card, if the Seller provides such an option (e.g., to the courier upon delivery or when collecting at the physical office on Jonažolių Street, Vilnius).
5.4. Payment Deadline. The Buyer is obliged to make the payment immediately after the order is confirmed, unless specified otherwise (e.g., payment upon delivery). Upon receipt of the payment, the Seller commences order processing.
5.5. Issuance of Invoices. The Seller issues an electronic invoice (or a VAT invoice) and sends it to the Buyer by email. If the Buyer requests a paper invoice, it may be delivered with the goods.
6. TRACKING SERVICE
6.1. MB “Track4Wheels” offers its customers a transport or other equipment tracking service, carried out through the UAB GURTAM platform “Wialon”.
6.2. The tracking service includes monitoring the location, movement history, speed and other parameters of vehicles, other equipment or other assets.
6.3. By using this service, the Buyer agrees to the following conditions:
a) use the tracking service only for lawful purposes not prohibited by legal acts;
b) store login data and do not transfer them to third parties;
c) inform about possible malfunctions of the service.
6.4. The Buyer understands that the tracking service is provided by a third party – UAB GURTAM, and MB “Track4Wheels” acts as an intermediary.
6.5. MB „Track4Wheels“ does not assume responsibility for technical failures or data loss caused by malfunctions of the Wialon system that are beyond the control of MB „Track4Wheels“.
6.6. The Buyer also undertakes to familiarize himself with the terms of use and privacy policy of UAB GURTAM „Wialon“. https://wialon.com/en/privacy-policy
7. DELIVERY AND COLLECTION OF GOODS
7.1. Delivery Methods. The Buyer may choose to have the goods delivered by courier or via other available methods specified in the order window.
7.2. Delivery Time. The Seller endeavors to deliver the goods within 1-3 working days; however, in exceptional cases (e.g., force majeure, stock shortages, etc.) the delivery may take longer. The Seller will inform the Buyer via email about such delays.
7.3. Receipt of Goods. The Buyer or his/her authorized representative must personally accept the goods. When the goods are delivered to the address provided by the Buyer, they are deemed to have been transferred to the Buyer, even if received by another person present at that address.
7.4. Damaged Shipments. If the Buyer notices that the shipment is damaged, he/she must require the courier to document the damage and immediately contact the Seller by email at info@track4wheels.com.
7.5. Additional Charges. In some regions (e.g., the Curonian Spit) additional delivery charges may apply; the Buyer will be informed of such charges in the order form or separately.
8. QUALITY OF GOODS, WARRANTY, AND SERVICE
8.1. Conformity of Goods. The goods available in the Store comply with the statutory requirements. Detailed parameters of the goods are specified in the product description.
8.2. Visual Discrepancies. The Seller strives to present accurate information; however, slight differences in colors/images as seen on the Buyer’s screen compared to the actual product are possible and shall not be deemed as a defect.
8.3. Warranty. Some goods are covered by the manufacturer’s warranty, the duration of which is indicated in the description of each product or on a separate warranty card. If the manufacturer’s warranty is not specified, the statutory minimum consumer rights protection applies.
8.4. Warranty Service. Should a good malfunction within the warranty period, the Buyer should contact the Seller (info@track4wheels.com) or the designated service center. The purchase confirmation, invoice, and/or a duly completed warranty card must be provided.
8.5. Non-Warranty Malfunctions. If it is determined that the malfunction of the good is due to the Buyer’s improper use or other external factors, the Buyer will bear the costs for service or repair.
9. RETURN AND EXCHANGE OF GOODS
9.1. Return Conditions. A Buyer, who qualifies as a consumer under Lithuanian law, has the right to cancel the contract within 14 days without providing any reason, except in cases where the law provides otherwise (e.g., for hygiene products, perishable food items, etc.).
9.2. Condition on Return. The goods must be undamaged, in their original packaging with all accessories, and not used in any way beyond what is necessary for inspection. The returned goods must be accompanied by the relevant documents (invoice and others).
9.3. Defective or Incorrect Goods. In the event that the goods are defective or not the ones ordered by the Buyer, the Seller will, at his discretion, either replace the goods or refund the amount paid. In such cases, the Seller will bear the costs of collecting/returning the goods.
9.4. Refund Period. Refunds will be made to the Buyer within 14 days from the receipt of the returned goods at the Seller’s warehouse, using the same payment method unless both parties agree otherwise.
9.5. Costs. In the case of returning quality goods (when the item is returned without damage to the packaging and in compliance with the conditions of Section 8.2), the shipping costs are generally borne by the Buyer, unless the Seller indicates otherwise.
10. LIABILITY OF THE PARTIES
10.1. Buyer’s Liability. The Buyer is responsible for the accuracy of the provided data and for his/her actions when using the Store.
10.2. Seller’s Liability. The Seller is not liable for any damage arising from the Buyer’s non-compliance with these Rules, incorrect data provided, or failure to read the Rules. The Seller is also not responsible for the content and operation of third-party websites whose links are provided on the Online Store.
10.3. Force Majeure. The Seller is not liable for any damages incurred by the Buyer due to force majeure circumstances (events beyond the Seller’s control and which could not be foreseen).
10.4. Compensation for Damages. In cases of fault by either party or other breaches, damages shall be compensated in accordance with the laws of the Republic of Lithuania.
11. MARKETING AND INFORMATION
11.1. Promotions. The Seller may advertise promotions, sales, and other special offers. The Seller reserves the right to change the terms of these promotions or to terminate them without prior notice. All changes will be published on the website.
11.2. Notices. The Seller communicates with the Buyer via email (info@track4wheels.com), or other means provided by the Buyer. The Buyer may submit questions or claims using the contact details provided on https://track4wheels.com.
11.3. Direct Marketing. If the Buyer has consented to receive direct marketing offers, the Seller may send newsletters or other promotional messages. The Buyer may unsubscribe from these offers at any time by clicking the “Unsubscribe” link at the bottom of the email or by notifying the Seller.
12. FINAL PROVISIONS
12.1. Applicable Law. These Rules have been drawn up in accordance with the laws of the Republic of Lithuania and other applicable legal acts. Any disputes arising from these Rules shall be resolved amicably through negotiations between the parties.
12.2. Dispute Resolution. If an amicable agreement cannot be reached, disputes shall be resolved by the competent court in accordance with the laws of the Republic of Lithuania. The consumer may also contact the State Consumer Rights Protection Authority or use the Online Dispute Resolution platform at http://ec.europa.eu/odr.
12.3. Validity of the Document. These Rules come into effect upon their publication on https://track4wheels.com and shall remain in force for as long as the parties perform their respective obligations arising from them or until the Rules are amended.
12.4. Force Majeure. The Seller reserves the right to temporarily suspend or terminate the operation of the Online Store in the event of force majeure or other serious reasons, informing the Buyer in advance when possible.
12.5. Miscellaneous Provisions. Should any provision of these Rules be declared invalid or unenforceable, such invalidity shall not affect the validity of the remaining provisions.